Welcome to Urban Daizy, your one-stop shop for trendy boutique clothing and accessories! We hope your shopping experience with us is full of exclusive finds, great prices, and world-class customer care, all starting with our simple shipping and return policies. We’d like to take a moment to outline those policies here. If, after reviewing the details below, you are still unsure, please contact us. We’d love to help!
We know sometimes things just don’t work out, so we invite you to return most items within 15 days of delivery for a full refund. In fact, if the return is because of something we did, such as shipping an incorrect or defective product, we're happy to pay the return shipping costs. For hygienic reasons, we can only accept new and unopened items for a full refund.
Once you’ve sent the return to us, you can expect your refund back in your account within about four weeks, though you may sometimes receive it sooner. Please understand that this includes transit time (about 5-10 business days) for us to receive the package, as well as our processing time (roughly 3-5 business days). Finally, it also includes 5-10 business days for your bank to process our request for the refund.
If you need further assistance to return an item, contact us and we’ll promptly respond with more detailed instructions. Just make sure to include your order number and relevant details about the item you wish to return, as this will help us answer your questions more completely.
We’re happy to ship nearly anywhere in the world! In fact, we ship all your orders the same day or next, depending on when you place your order. We also offer FREE shipping on all US orders of $75 or more. For all other orders, you’ll notice as you browse our store that the weight of some products appears in the details for those items. This is because our shipping rates for some pieces are based on their weight. Per the standards of the shipping companies we work with, these weights will be rounded up to the nearest full pound.
After you’ve placed your order, we consider the availability of your items and the shipping options you chose. These two things allow us to estimate the cost and delivery dates for your specific order. The shipping and delivery dates may appear on the shipping quotes page, depending on the shipping company you chose.
Now all you have to do is sit back and think about all the places you’re going to love wearing your new favorite go-tos!